Welcome to the That Wandering Light client family! We are so excited you've selected us as your photographer for your wedding! We can't wait to create magic with you, but until your big day arrives know that we're here for you guys with vendor referrals and answers to your wedding questions!
I want to share what you can expect from us in a few areas!
We ask all our clients to email us at email@example.com - email is the easiest for us to keep track of. John and I can both check it and answer when things get crazy, unlike text messages. We respond to emails Tuesday, Wednesday, and Thursday, while we try to find time to answer urgent emails on the weekends many times our weddings are too hectic. You can also reach us by phone, 216-800-8528. Monday is our day off, I know it's tough to not hear from us until Tuesday if you email us on Friday, and I'm so sorry!
2. Scheduling Sessions
If you need a weekend for your engagement, bridal, or boudoir session please let me know at least 2 - 3 months ahead, those dates fill up super quick. Our weekdays book 2 - 3 weeks out. Thanks for being understanding about weekends - we try to work all our sessions in on sunrise Sundays if you really need a weekend!
All of your galleries are delivered online via a proofing system. You can share your gallery with who you choose, but we do not send it to family or friends without your permission. Any of your friends or family can purchase prints from your gallery, but the downloaded images are just for our clients.
4. Delivery Times
It takes 2 - 3 weeks for your engagement session to be edited and 6 - 8 weeks for your wedding. We do offer rush turnaround, if you need something quicker just let us know!
5. Client Facebook Group
We have a private group on Facebook just for our clients to share ideas and offer support to each other. https://www.facebook.com/groups/ThatWanderingLightClients/ Feel free to join! Sometimes we offer some pretty nice flash sales in the group on products!
6. Client Pinterest Board
We also have a shared board for our brides to pin to - https://www.pinterest.com/thatwanderingli/that-wandering-light-client-board/ if you follow it I'll be happy to add you as a contributor! It gives you a chance to see what our other brides are liking and pinning and it gives me a chance to share things I see and love!
We're always a phone call or email away if you have any wedding questions we'll try to point you in the right direction if we don't know the answer. Happy planning and we can't wait for your big day!